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Contact Us

FasTrak’s Customer Service team is ready to help!

In Person

Visit the FasTrak Customer Service representatives at The Hub @ 375 Beale, located in the ground floor lobby of the Bay Area Metro Center

Bay Area Metro Center
375 Beale Street (between Folsom and Harrison Streets)
San Francisco, CA 94105

The Hub hours of operation 8:30 am–5:30 pm Monday–Friday, 9:00 am–1:00 pm Saturday

Note: A government-issued proof of identification is required for some services. Examples of acceptable forms of identification include a driver’s license, government-issued identification card, military identification card or passport.

By Phone

You can reach a live person by calling FasTrak’s Customer Service Center during the regular business hours of 8:30 am–5:30 pm Monday–Friday, and 9:00 am–1:00 pm on Saturdays. FasTrak’s automated phone system is available outside of regular business hours and on holidays.

877-BAY-TOLL (877-229-8655)

From outside the U.S.

By Email

Email FasTrak

By Fax


By Mail

General inquiries

Bay Area FasTrak PO Box 26926
San Francisco, CA 94126

New and existing accounts

FasTrak Accounts
PO Box 26926
San Francisco, CA 94126

License plate and one-time payment accounts

Golden Gate Bridge Accounts
PO Box 26898
San Francisco, CA 94126

To respond to an invoice

FasTrak Invoices
PO Box 26879
San Francisco, CA 94126

To pay or contest a violation

FasTrak Violations
PO Box 26925
San Francisco, CA 94126