FasTrak’s Customer Service team is ready to help!
In Person
Visit the FasTrak Customer Service representatives at The Hub @ 375 Beale, located in the ground floor lobby of the Bay Area Metro Center
Bay Area Metro Center375 Beale Street (between Folsom and Harrison Streets)
San Francisco, CA 94105
The Hub hours of operation 8:30 am–5:30 pm Monday–Friday, 9:00 am–1:00 pm Saturday
Note: A government-issued proof of identification is required for some services. Examples of acceptable forms of identification include a driver’s license, government-issued identification card, military identification card or passport.
By Phone
You can reach a live person by calling FasTrak’s Customer Service Center during the regular business hours of 8:30 am–5:30 pm Monday–Friday, and 9:00 am–1:00 pm on Saturdays. FasTrak’s automated phone system is available outside of regular business hours and on holidays.
877-BAY-TOLL (877-229-8655)
From outside the U.S.
+1-415-486-8655
By Email
By Fax
415-974-6356
By Mail
General inquiries
Bay Area FasTrak PO Box 26926San Francisco, CA 94126
New and existing accounts
FasTrakFasTrak Accounts
PO Box 26926
San Francisco, CA 94126
License plate and one-time payment accounts
FasTrakGolden Gate Bridge Accounts
PO Box 26898
San Francisco, CA 94126
To respond to an invoice
FasTrak InvoicesPO Box 26879
San Francisco, CA 94126
To pay or contest a violation
FasTrak ViolationsPO Box 26925
San Francisco, CA 94126
FasTrak Customer Service Center Holiday Schedule
- New Year’s Day
- Martin Luther King Jr. Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Weekend
- Christmas
- New Year’s Day